Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Compatibility Check
As our entire product database is based on North American market vehicles (USDM), please confirm whether parts can be installed on Japanese market vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to check for you.)
Please note that if you place an order without confirming compatibility, we cannot accept returns due to fitment issues.
Additionally, even if products are sorted by selecting the year, make, and model on the tabs on our top page, this does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow plenty of time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are transported by air freight. Items are never shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are basically all designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength study documents or similar for these purposes. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside of Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that for items with shipping damage, defective products, or items different from your order, we will only handle returns, refunds, or exchanges if contacted within 7 days of receipt. Furthermore, regarding products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not handle support through other companies or distributors located within Japan.
