Shipping costs are automatically calculated once you have added all desired items to your cart and entered your shipping address on the checkout screen.

You will be able to review the shipping costs before finalizing your order.

However, for large items such as bumpers and aero parts, the automatic shipping calculation may not function accurately due to their size and packaging requirements.

If you order large items, our staff will verify the actual shipping costs after the order is placed. If there is a significant discrepancy with the shipping costs paid at checkout, we may contact you regarding additional shipping charges.

If you are concerned about shipping costs for large items, we recommend that you contact us before placing your order.

In principle, we will cover any customs duties and import consumption taxes.

Therefore, you will not be required to pay any customs duties or import consumption taxes in addition to the product price and shipping fees.

However, for products shipped directly to you from a manufacturer's warehouse or one of our partner warehouses, customs duties and import consumption taxes may rarely be charged to you due to the processing procedures of the shipping company.

In such cases, please pay the amount temporarily and send us the invoice or documentation confirming your payment. Once we have verified the information, we will reimburse you for the amount you paid.

Therefore, in principle, you will not be responsible for any tax costs exceeding the amount paid at the time of your order, including customs duties and import consumption taxes. Please rest assured that even if you are asked to temporarily cover these taxes by the shipping company, we will provide a refund.

Products in stock at our warehouse or our partner warehouses will generally be shipped within 1 to 2 business days of your order.

For items ordered from the manufacturer, delivery times will vary depending on product and manufacturer stock availability. If you are in a hurry, we recommend that you contact us regarding delivery times before placing your order.

Depending on the product, some items may be shipped directly to you from the manufacturer's warehouse rather than through us.

Please note that if you order multiple items at the same time and your order includes items that are backordered or out of stock, as a general rule, we will wait for all items to be available before shipping. We recommend placing separate orders if you are ordering both items that are in stock and items that need to be ordered from the manufacturer.

Additionally, because carrier pickup and delivery services are suspended or limited on weekends and U.S. holidays, we generally do not ship products on these days; shipments will resume on the next business day or later.

Products sold at Shaft-ya are primarily shipped from the United States to Japan.

Depending on the item, products may be shipped from our U.S. base or directly to the customer from the manufacturer or a partner warehouse.

Additionally, for some products, depending on the location of the manufacturer or supplier and inventory status, they may be shipped directly from countries other than the United States, such as Australia or New Zealand.

Therefore, an "In Stock" status on our website does not necessarily mean the product is stored at our facility; it also includes items for which stock has been confirmed at our company or by our partner distributors.

After shipment, items are delivered to Japan via international carriers such as DHL, FedEx, or UPS, and we will notify you via email as soon as a tracking number is issued.

Yes. At Shaft-ya, we sell only authentic products sourced from reliable suppliers such as manufacturers, authorized distributors, and authorized wholesalers.

We do not sell any imitation, copied, or counterfeit products.

Depending on the product, some items may be shipped directly to the customer from the manufacturer or a partner warehouse; however, regardless of the point of origin, please be assured that all products sold through Shaft-ya are sourced through authorized distribution channels.

It depends on the product.

The fitment data for products handled by Shaft-ya is primarily based on North American specification vehicles. Even if the vehicle model, year, and chassis code are the same, parts shapes and specifications may differ from Japanese specification vehicles; therefore, we do not guarantee fitment for Japanese specification vehicles.

Furthermore, even if a product is displayed after selecting the year, manufacturer, and model on our website, we do not guarantee that it can be installed on a Japanese specification vehicle without modification.

If you are unsure about fitment, please feel free to contact us before placing your order. We will do our best to verify fitment based on information such as your vehicle's model, year, chassis code, and grade.

Please note in advance that for products ordered without prior fitment verification, we cannot accept returns or exchanges based on the reason that the product does not fit a Japanese specification vehicle.

Additionally, the products we carry are primarily designed and manufactured for markets outside of Japan and have not been developed based on Japanese vehicle inspection (shaken) standards. Therefore, as a general rule, please assume they are not compliant with Japanese vehicle inspection requirements.

While some products may be compliant depending on the item, we do not guarantee whether they will pass inspection, nor can we provide documents such as structural strength certificates for inspection purposes. Please confirm the compliance status with vehicle inspection yourself in advance.

Yes. Please be aware that items may become out of stock after an order is placed.

At Shaftoya, product listings are based not only on our own stock but also on inventory information from manufacturers and partner warehouses both within the U.S. and internationally.

While we update our inventory information regularly, due to simultaneous orders or timing lags in inventory updates at the manufacturer or partner warehouse, an item may show as "In Stock" when you place your order, only to be found out of stock when we attempt to secure it.

In such cases, we will contact you after confirming the next scheduled arrival date or estimated delivery time from the manufacturer.

If you are unable to wait due to extended backorders or indefinite delivery dates, we will provide information regarding alternative products, cancellations, or refunds.

For time-sensitive items or if the delivery date is critical, we strongly recommend inquiring about stock availability before placing your order.

Regarding cancellations or changes after an order is placed, we generally follow the policies below.

Before the product shipping process has begun: Cancellations and changes are accepted.
After the product shipping process has begun: Cancellations and changes due to customer convenience are not accepted.

If there is an error in your order details, or if you wish to request a cancellation or change, please contact us as soon as possible.

Please note that once the shipping process has begun—such as the issuance of shipping labels, packaging, or the scheduling of pickups—we may be unable to accept cancellations or changes, even if the product has not yet been physically picked up.

After a product has been shipped, we cannot accept cancellations or offer refunds due to delays caused by shipping carrier delays, customs clearance, weather, or other logistical circumstances.

However, in cases where it is difficult for us to fulfill your order, such as due to stockouts or long-term backorders on our end, we will provide instructions regarding cancellations, refunds, and other necessary measures.

Upon arrival, please check the condition and contents of your order as soon as possible.

If you encounter any product defects, damage during shipping, missing parts, or incorrect deliveries, please contact us within 7 days of arrival. Once we verify the situation, we will address it accordingly, whether through returns, refunds, replacement items, or by shipping missing parts.

When contacting us, please take photos of the product itself, the damaged areas, the shipping box, the packing condition, and the shipping label, and keep the product and packaging materials without discarding them to ensure a smooth verification process and facilitate any claims with the shipping carrier.

If a manufacturing defect is confirmed, we will verify the details and provide warranty support, such as replacing or repairing the applicable product. For warranty inquiries regarding products purchased from Shaft-ya, please ensure you contact us directly.

Please note that defects resulting from modification, alteration, or improper installation are not covered by the warranty. Furthermore, due to the nature of our products, we generally do not provide compensation beyond the product itself, including vehicle damage, labor costs for installation or removal, or other incidental expenses incurred after installation.

Since the products handled by Shaft-ya are primarily from overseas manufacturers, as a general rule, instruction manuals and installation guides in Japanese are not included.

Depending on the product, an English manual may be included, or installation methods may be available on the manufacturer's website, YouTube, etc.

If you are unsure about the installation process, please feel free to contact us first. We will provide support to the best of our ability, such as by checking materials published by the manufacturer or contacting the manufacturer if necessary.

Please note that for products requiring specialized knowledge or work, for your safety, we recommend having them installed by a professional shop or maintenance facility.

Yes. We may be able to source items that are not listed on our website.

Shafutoya conducts business with numerous overseas manufacturers, specialty stores, and distributors, and the items listed on our website represent only a portion of the products we can handle.

If you cannot find the product you are looking for, please feel free to contact us with information that can identify the product, such as the manufacturer name, product name, model number, or a link to the product page.

We will check the availability, price, and stock status, and if it is possible to order the item, we will provide you with further details.

At Shaftoya, as a general rule, we do not offer special pricing for wholesale, retail shops, or installation centers.

We prioritize offering our products at the most affordable prices possible to our general customers, and we have set our website prices as low as possible based on our cost of goods.

Rather than raising our general retail prices to accommodate wholesale pricing, Shaftoya prioritizes providing the best possible prices directly to our general customers.

Therefore, as a general rule, orders from shops and businesses will also be sold at the prices listed on our website.

However, in the case of bulk purchases of the same product or multiple products, we may be able to adjust shipping costs depending on the product details, quantity, and delivery method. If you are considering a bulk purchase, please contact us separately.