Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Compatibility Check
As our entire product database is based on North American vehicles (USDM), please confirm the compatibility for Japanese vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If an order is placed without checking compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are filtered by selecting the year, manufacturer, and vehicle model via the tabs on our top page, this does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. A shipping quote is automatically calculated when you enter your shipping address on the checkout page. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost for large items such as body parts. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international shipping takes about 7 to 14 days, so please allow plenty of time when placing your order. If you are in a hurry, please contact us in advance to check delivery times. Note that all products are transported by air. They are never shipped by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Basically, all the products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength evaluation documents or similar paperwork for the Japanese inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defective products, or incorrect items if notified within 7 days of receipt. Please note that for products sold through our company, all warranty-related support will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
