Before Placing Your Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇 Compatibility Verification
Since our entire product database is based on North American market vehicles (USDM), please confirm whether parts can be installed on Japanese market vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without verifying compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before placing your order.
○ Regarding Delivery
Shipping costs are paid at the time of payment. Estimates for shipping costs are automatically calculated on the checkout page once you enter your shipping address. For large items such as body parts, there are rare cases where there is a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international delivery takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air freight; they are never shipped by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Please be aware that all products we carry are fundamentally designed and manufactured outside of Japan. They are not adapted to the "Japanese Vehicle Inspection System," and we cannot provide strength evaluation documents or similar paperwork for the Japanese inspection system. Therefore, all parts are sold for use on "circuits, private land, and off-road" purposes, and installation and use are at your own risk.
○ Regarding Warranty
Please inspect the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defective products, or items different from your order if we are notified within 7 days of receipt. Please note that for products sold through us, all warranty-related support will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
