Before Ordering
〇Regarding Import Consumption Tax
At Shaftoya Shopping Site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Compatibility Check
As our product database is primarily based on North American market (USDM) vehicles, please confirm compatibility with Japanese market (JDM) vehicles before ordering. (If you are unsure whether a listed product fits your vehicle, please feel free to contact us. Our support team will be happy to check for you.)
Please note that we cannot accept returns due to incompatibility if an order is placed without checking compatibility beforehand.
Additionally, even if products are filtered by selecting the year, manufacturer, and model using the tabs on our homepage, it does not necessarily guarantee a direct fit for Japanese market vehicles without modifications.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual cost for large items such as body parts. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping within Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported via air freight. We do not use sea freight.
○Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products we handle are fundamentally designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength calculation reports or similar documentation for this purpose. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○Regarding Warranty
Please check the contents immediately upon delivery. As all products are shipped internationally from outside Japan, there is a possibility that packaging or products may sustain shipping damage. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not facilitate support through other companies or distributors located within Japan.
