Before Placing Your Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import, so there will be no additional charges beyond the total amount paid at checkout.
〇 Confirmation of Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether parts can be installed on Japanese vehicles (JDM) before placing your order. (If you are unsure if the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our top page, it does not necessarily mean they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
Essentially, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to check the delivery time. Note that all products are transported via air freight; they are never shipped by sea.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
Please be aware that all products we handle are essentially designed and manufactured outside of Japan. They are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength study documents or similar paperwork for the Japanese inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranties
Please check the contents of your order immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to packaging boxes or the products themselves. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defective goods, or items that differ from your order if you contact us within 7 days of receipt. Furthermore, please note that for products sold through us, all warranty-related support will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
