Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred upon importation, so there will be no additional charges beyond the total amount paid at checkout.
〇 Checking Compatibility
As our entire product database is based on North American market (USDM) vehicles, please confirm compatibility with Japanese market (JDM) vehicles before ordering. (Please feel free to contact us if you are unsure if a listed product is compatible with your vehicle. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model from the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic Japanese shipping, international shipping takes about 7 to 14 days, so please allow plenty of time for your order to arrive. If you are in a hurry, please contact us in advance to confirm delivery times. All products are transported via air freight. We do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All of the products we handle are basically designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength study documents or similar for Japanese inspection purposes. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order as soon as it arrives. Because all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defective products, or items different from what you ordered if you contact us within 7 days of receipt. Furthermore, for products sold through us, all warranty-related support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.
