Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Confirming Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether a product can be installed on a Japanese model vehicle (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are filtered by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, it does not guarantee that they will fit a Japanese model vehicle without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before placing your order.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. In rare cases, for large items such as body parts, there may be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
Essentially, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international delivery takes approximately 7 to 14 days, so please allow plenty of time for your order to arrive. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air freight; we do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Please be aware that all products we handle are essentially designed and manufactured outside of Japan. They are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength analysis reports or similar documentation for Japanese vehicle inspection purposes. Therefore, all parts are sold for "circuit, private property, and off-road use only," and their installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. As all products are shipped internationally from outside Japan, there is a possibility that packing boxes or the products themselves may sustain shipping damage. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related matters will be handled "exclusively through us." Please note that we do not facilitate processing through other companies or distributors located within Japan.
