Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Confirmation of Compatibility
All of our product databases are based on North American market vehicles (USDM), so please verify compatibility with Japanese market vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If an order is placed without verifying compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and model using the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese market models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where there is a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow sufficient time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all items are shipped via air freight; they are not shipped via sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products we handle are designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide documents such as strength evaluation reports for Japanese inspection purposes. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please inspect the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the products themselves. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, warranty support will be handled "exclusively through us." Please note that we do not coordinate support through other companies or distributors located within Japan.