Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Checking Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether parts can be installed on Japanese vehicles (JDM) before placing your order. (If you are unsure if a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the model year, manufacturer name, and vehicle model on the tabs on our top page, this does not necessarily mean they will fit Japanese market vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow ample time when ordering. If you are in a hurry, please contact us in advance to check the delivery time. Please note that all products are transported by air. They are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are basically all designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength study documents or similar paperwork for the purpose of the Japanese vehicle inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. Since all products are shipped internationally from outside of Japan, there may be shipping damage to the packaging box or the product. Please understand that we will only provide returns, refunds, or replacement products for items with shipping damage, defective products, or incorrect items if notified within 7 days of receipt. Furthermore, regarding products sold through our company, we will handle all warranty-related issues "only through us." Please note that we do not work through other companies or distributors located within Japan for these matters.
