Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount you pay at checkout.
〇Checking Compatibility
As our entire product database is based on North American vehicles (USDM), please confirm whether or not the parts can be installed on Japanese vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look it up for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model in the tabs on our homepage, it does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your delivery address on the checkout page. For large items such as body parts, there are rare cases where there is a significant difference between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international shipping takes about 7 to 14 days, so please allow plenty of time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are transported by air. They are not shipped by sea.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
The products we handle are basically all designed and manufactured outside of Japan. Please note that they are not adapted to the "Japanese vehicle inspection system" in any way, and we cannot provide strength inspection certificates or similar documents for the Japanese vehicle inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival of the product. As all products are shipped internationally from outside Japan, there may be shipping damage to the packaging box or the product itself. Please understand that we will only provide returns, refunds, or replacement products for damaged items, defective products, or incorrect items if you contact us within 7 days of receipt. Furthermore, for products sold through our company, we will only handle warranty-related issues "directly through us." Please note that we do not handle matters through other companies or agents located in Japan.
