Before placing your order
〇 Regarding import consumption tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Verification of compatibility
All product databases are based on North American vehicles (USDM). Please confirm compatibility with Japanese vehicles (JDM) before ordering. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will investigate for you.)
If you place an order without verifying compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model in the tabs on our top page, it does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. There may be confusing expressions, so please contact us before ordering if you have any questions.
○ Regarding shipping
Shipping costs are paid at the time of payment. Shipping estimates are automatically calculated when you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow plenty of time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. All items are transported by air freight; they are not shipped by sea.
○ Regarding Japanese vehicle inspection compliance
Basically, all products we handle are designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese vehicle inspection system," and we cannot provide documents such as strength examination reports for the Japanese vehicle inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product. Please understand that we will only provide returns, refunds, or replacement products for damaged items, defective products, or items different from what you ordered if you contact us within 7 days of receipt. Furthermore, for products sold through us, warranty support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located in Japan.