Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Compatibility Confirmation
As our entire product database is based on North American vehicle specifications (USDM), please confirm compatibility with Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our homepage, it does not necessarily mean they will fit Japanese model vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated on the checkout page once you enter your shipping address. For large items such as body parts, the automatically calculated shipping cost may rarely differ significantly from the actual shipping cost. In such cases, we will contact you individually via email.
Essentially, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow ample time when ordering. If you are in a hurry, please contact us in advance to check the delivery time. Note that all items are shipped via air freight. We do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are fundamentally designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength calculation reports or similar documentation for Japanese inspection purposes. Therefore, all parts are sold for "circuit, private land, or off-road use only," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. As all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if you notify us within 7 days of receipt. Furthermore, for products sold through us, all warranty-related matters will be handled "exclusively through us." Please be aware that we do not coordinate with other companies or agencies located within Japan.
