Before You Order
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇 Checking Compatibility
Our entire product database is based on North American vehicles (USDM), so please verify compatibility with Japanese specification vehicles (JDM) before placing your order. (If you are unsure whether the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if items are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your delivery address on the checkout page. In rare cases, for large items such as body parts, there may be a significant difference between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Essentially, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when ordering. If you are in a hurry, please contact us in advance to check the delivery time. Please note that all products are transported by air; they are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are fundamentally designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide structural strength study documents or similar paperwork for this purpose. Therefore, all parts are sold for use on "circuits, private land, and off-road" purposes, and any installation or usage is at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only handle returns, refunds, or exchanges for products with shipping damage, defective items, or items different from what was ordered if you notify us within 7 days of receipt. Furthermore, for products sold through us, all warranty-related matters will be handled "exclusively through our company." Please note that we do not facilitate correspondence through other companies or distributors located within Japan.