Before You Order
〇 About Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇 Checking Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm compatibility with Japanese vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by year, make, and model using the tabs on our homepage, it does not guarantee that they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping fees are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual cost for large items such as body parts. In such instances, we will contact you individually via email.
Basically, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping within Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when ordering. If you are in a rush, please inquire about delivery times in advance. All products are transported via air freight; they are not shipped by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are basically all designed and manufactured outside of Japan. Please be aware that they are not compliant with "Japanese vehicle inspection standards," and we cannot provide strength evaluation documents or similar paperwork for these standards. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order immediately upon arrival. As all products are shipped internationally from outside Japan, there is a possibility of damage to packaging or products during transit. Please understand that we will only handle returns, refunds, or exchanges for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, warranty-related support will be handled "exclusively through us." Please note that we do not coordinate with other companies or agencies located within Japan.
