Before Placing Your Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Compatibility Confirmation
Our entire product database is based on North American vehicle specifications (USDM); please verify compatibility with your Japanese specification vehicle (JDM) before placing your order. (If you are unsure if a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model on the tabs of our top page, this does not necessarily guarantee a direct fit for Japanese market vehicles without modifications.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before placing your order.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where the automatically calculated shipping cost differs significantly from the actual cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time for delivery. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all items are transported via air freight; we do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products handled by our company are designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide documents such as strength evaluation reports for that purpose. Therefore, all parts are sold for "use on circuits, private land, or off-road use only," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for damaged items, defective products, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through us, all warranty-related support will be handled "exclusively through our company." Please note that we do not facilitate support through other companies or distributors located within Japan.