Before Ordering
〇Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Checking Compatibility
All product databases are based on North American vehicles (USDM). Please confirm compatibility with Japanese vehicles (JDM) before placing your order. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to investigate for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if items are sorted by selecting the year, manufacturer, and vehicle model in the tabs on our top page, this does not necessarily mean they are compatible with Japanese models without modifications.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us with any questions before ordering.
○Regarding Shipping
Shipping costs are paid at the time of payment. For shipping cost estimates, the amount will be calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, the automatically calculated shipping cost may significantly differ from the actual shipping cost in rare cases. In such instances, we will contact you individually via email.
In principle, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international shipping takes approximately 7 to 14 days, so please allow plenty of time for delivery. If you are in a hurry, please contact us to confirm delivery times in advance. All products are transported via air freight; they are not shipped via sea freight.
○Regarding Compliance with Japanese Vehicle Inspections
The products we handle are fundamentally designed and manufactured outside of Japan. Please be aware that they are not compliant with "Japanese vehicle inspection standards," and we are unable to provide strength calculation documents for Japanese vehicle inspections. Therefore, all parts are sold for the purpose of "circuit use, private land, or off-road use," and installation and use are at your own risk.
○Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging box or the product. Please understand that we will only provide returns, refunds, or exchanges if notified within 7 days of receipt regarding products with shipping damage, defects, or items different from what was ordered. Furthermore, regarding products sold through us, warranty-related support will be provided "only through us." Please note that we do not provide support through other companies or distributors located in Japan.
