Before placing your order
〇Regarding import consumption tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Confirmation of compatibility
Our entire product database is based on North American vehicles (USDM). Please confirm compatibility with Japanese domestic market (JDM) vehicles before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
Please note that if you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Additionally, please be aware that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○Regarding shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically when you enter your shipping address on the checkout page. For large items such as body parts, there are rare instances where there is a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air. We do not use sea freight.
○Regarding Japanese vehicle inspection (Shaken) compliance
Basically, all products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength calculation documents or similar paperwork for the Japanese inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○Regarding warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement products for damaged items, defective products, or items different from what was ordered if you contact us within 7 days of receipt. Furthermore, for products sold through us, warranty support will be handled "exclusively through our company." Please note that we do not provide support through other companies or distributors located within Japan.