Before Placing Your Order
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇 Confirmation of Compatibility
All product databases are based on North American vehicle specifications (USDM); please verify compatibility with Japanese market vehicles (JDM) before placing your order. (If you are unsure if the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
Please note that we cannot accept returns due to incompatibility if you place an order without confirming compatibility beforehand.
Furthermore, please be aware that even if products are filtered by selecting the year, make, and model on our homepage tabs, this does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may be rare cases where the automatically calculated shipping cost differs significantly from the actual cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all items are transported by air freight. We do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Essentially, all products we handle are designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese Vehicle Inspection (Shaken) System," and we cannot provide documents such as structural strength analysis reports for these purposes. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranties
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for damaged items, defective products, or items different from your order if you contact us within 7 days of receipt. Furthermore, please be aware that regarding products sold through our company, we will only handle warranty-related matters "directly through us." We do not provide support through other companies or distributors located within Japan.