Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇 Checking Compatibility
Our entire product database is based on North American vehicles (USDM), so please verify whether parts can be installed on Japanese market vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if items are sorted by selecting the year, make, and model on our homepage tabs, this does not guarantee they will fit Japanese model vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, the automatically calculated shipping cost may occasionally differ significantly from the actual cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international shipping takes approximately 7 to 14 days, so please allow yourself enough time when ordering. If you are in a hurry, please contact us in advance to check the estimated delivery time. Please note that all products are transported by air; sea freight is not used.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are basically designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide documents such as strength evaluation reports for Japanese inspection purposes. Therefore, all parts are sold for use on "circuits, private land, or off-road," and installation and usage are at your own risk.
○ Regarding Warranty
Please check the contents of your order as soon as it arrives. Because all products are shipped internationally from outside Japan, there is a possibility of damage to the packaging or the product during transit. Please understand that we will only provide returns, refunds, or exchanges for damaged, defective, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through us, all warranty-related support will be handled "exclusively through our company." Please note that we do not provide support through other companies or distributors located in Japan.