Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇 Compatibility Check
Our entire product database is based on North American vehicles (USDM), so please verify compatibility with Japanese market vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If an order is placed without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if items are sorted by selecting the year, make, and model on our homepage, it does not guarantee that they will fit Japanese market models without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow plenty of time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are shipped via air freight. We do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products handled by our company are generally designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength evaluation documents or similar paperwork for these inspections. Therefore, all parts are sold for use on "circuits, private property, or off-road," and any installation or use is at your own risk.
○ Regarding Warranty
Please check the contents of your order immediately upon arrival. As all products are shipped internationally from outside Japan, there may be instances of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement items for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not work through other companies or distributors located within Japan for these matters.