Before Ordering
〇Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Confirmation of Compatibility
Our entire product database is based on North American vehicle specifications (USDM). Please confirm whether or not the product can be installed on a Japanese vehicle (JDM) before placing your order. (If you are unsure if a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are filtered by selecting the year, make, and model on our homepage, it does not necessarily mean they will fit Japanese model vehicles without modification.
All product descriptions have been translated into Japanese using translation software. If there are any confusing expressions, please contact us before ordering.
○Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international shipping takes about 7 to 14 days, so please allow yourself enough time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air; they are never shipped by sea freight.
○Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Basically, all the products we handle are designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength calculation reports or similar documents for that purpose. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be cases of shipping damage to the packing boxes or the products themselves. Please understand that we will only provide returns, refunds, or exchanges for products with shipping damage, defective products, or incorrect items if you contact us within 7 days of receipt. Furthermore, for products sold through us, all warranty-related matters will be handled "exclusively through us." Please note that we do not handle matters through other companies or distributors located within Japan.