Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Compatibility Check
Our entire product database is based on North American specification (USDM) vehicles; please confirm whether or not parts can be installed on Japanese specification (JDM) vehicles before ordering. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As some expressions may be confusing, please contact us if you have any questions before placing your order.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual cost for large items such as body parts. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow ample time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air. They are not shipped by sea freight.
○ Regarding Compliance with Japanese Vehicle Inspections
All products we handle are designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength calculation reports or similar documentation for Japanese inspection purposes. Therefore, all parts are sold for use on "circuits, private property, and off-road" use only; please install and use them at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. As all products are shipped internationally from outside Japan, there is a possibility that the shipping box or the product may sustain damage during transit. Please understand that we will only provide returns, refunds, or replacement items for damaged, defective, or incorrect products if you contact us within 7 days of receipt. Additionally, regarding products sold through our company, all warranty-related support will be handled "exclusively through our company." Please note that we cannot provide support through other companies or distributors located within Japan.
