Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Compatibility Check
Our entire product database is based on North American vehicles (USDM). Please confirm whether the product can be installed on a Japanese model (JDM) before placing your order. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will check it for you.)
We cannot accept returns due to incompatibility if you place an order without confirming compatibility.
Please note that even if items are sorted by selecting the year, make, and model on our homepage tabs, this does not necessarily mean they will fit Japanese model vehicles without modification.
All product descriptions are translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically when you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where the automatically calculated shipping cost differs significantly from the actual cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow plenty of time for your order to arrive. If you are in a hurry, please contact us to confirm the delivery time in advance. Please note that all products are transported by air; they are never shipped by sea freight.
○ Regarding Compliance with Japanese Vehicle Inspections (Shaken)
Please note that all products we handle are designed and manufactured outside of Japan. They are not compliant with "Japanese vehicle inspection (Shaken) standards," and we are unable to provide strength calculation documents or similar paperwork for these inspections. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for damaged items, defective products, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not coordinate with other companies or agencies located within Japan for these matters.
