Before Ordering
〇Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on our end, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Confirmation of Compatibility
Our entire product database is based on North American vehicles (USDM). Please confirm whether or not these products can be installed on Japanese domestic vehicles (JDM) before placing your order. (If you are unsure if a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our homepage, this does not necessarily mean they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As some expressions may be confusing, please contact us before ordering if you have any questions.
○Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually by email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air. They are not shipped by sea freight.
○Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength calculation documents or similar paperwork for these requirements. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○Regarding Warranty
Please check the contents of your order immediately upon arrival. Since all products are shipped internationally from outside Japan, packaging or products may occasionally sustain shipping damage. Please understand that we will only provide returns, refunds, or replacement products for items with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through us, warranty support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.