Privacy policy

Last updated: December 19, 2024

This Privacy Policy describes how Shaft Shop (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit the Site, use our services, make a purchase from the Site, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

• Contact information, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do so, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interactions with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, including Shopify.
• Our payment processors, which collect payment information, such as bank account details, credit or debit card information, and billing addresses, to process your payments, fulfill your orders, and provide the products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and Cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also refer to the “Third-Party Websites and Links” section below.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide the Services and perform our contract with you. This includes processing payments, fulfilling orders, sending notifications relating to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, and facilitating returns, exchanges, and other account-related matters and features. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use. In this case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to register an account through the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You and Improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies used to operate our store through Shopify, please visit Shopify’s Cookie Policy.

We use Cookies to support and improve our Site and Services, including remembering your actions and preferences, performing analytics, and better understanding how users interact with the Services. This is in our legitimate interests to administer, improve, and optimize the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can use your browser controls to remove or reject Cookies. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent information from being shared with third parties, such as our advertising partners.

Your browser may allow you to send a “Do Not Track” signal. However, like many websites, our Site is not designed to respond to these signals. To learn more, please visit All About Do Not Track.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties to perform our contracts, for legitimate purposes, and for other reasons consistent with this Privacy Policy. These circumstances include:

• Sharing information with vendors or other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Sharing information with business and marketing partners to provide services and deliver advertising to you. Our business and marketing partners use your information in accordance with their own privacy notices.
• When you direct us, request that we, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations with your consent.
• Sharing information with our affiliates or other companies within our corporate group, in our legitimate interests.
• In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests; to enforce applicable terms of service; or to protect or defend the Services, our rights, and the rights of our users or others.

For the purposes described in the “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” sections above, we disclose the following categories of personal information and sensitive personal information about users.

Categories of information:

• Identifiers, such as basic contact details and certain order and account information.
• Commercial information, such as order information, shopping information, and customer support information.
• Internet or other similar network activity, such as Usage Data.
• Geolocation data, such as location information determined through an IP address or other technical means.

Categories of recipients:

• Vendors and third parties that provide services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers.
• Business and marketing partners.
• Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public settings, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms, without restriction on its use by us or by third parties.

Our inclusion of these links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, except as disclosed through the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information about individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right to Delete: You may have the right to request that we delete personal information we hold about you.
• Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to Portability: In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Right to Appeal: If we decline to act on your request, you may have the right to appeal our decision. You can do so by replying directly to our refusal.
• Managing Communication Preferences: We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders.

You may exercise these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. Before providing a substantive response to your request, we may need to collect information to verify your identity, such as your email address or account information.

In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require proof that you have authorized the agent to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below.

If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information may also be processed by our staff, third-party service providers, and partners in those countries.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@shaft-shop.com.