Shipping policy

Shipping Policy

1. Shipping Methods and Carriers

We use the following carriers for international shipping:

  • FedEx
  • DHL
  • UPS

The carrier may vary depending on the items ordered and the delivery destination.

2. Shipping Destinations

We ship to all regions of Japan.

3. Processing and Delivery Times

Orders are generally processed and dispatched within 1–3 business days after confirmation.

  • Standard shipping: In-stock items are generally delivered within 5–8 business days after dispatch, depending on the destination and the items ordered.
  • Scheduled delivery: As shipments are international, we cannot accommodate requests for a specific delivery date or time.

Customs clearance delays or unforeseen circumstances, such as weather or transportation disruptions, may affect the estimated delivery timeframe.

4. Shipping Fees

Shipping estimates are available on each product page.

Additional charges may apply depending on the delivery destination. Please confirm the final shipping charges at checkout.

5. Order Tracking

Once your order has shipped, we will send you an email containing a tracking number. You can use this number to check the delivery status online.

6. Shipping Delays

Unexpected carrier delays, including customs clearance, severe weather, transportation disruptions, and peak shipping periods, may delay your shipment.

We are not responsible for these delays, but we will provide updates as information becomes available.

7. Delivery Address Accuracy

Please ensure that your delivery address is correct when placing your order. If an incorrect address is provided, you will be responsible for any reshipping costs.

Please check your delivery details carefully before submitting your order.

8. Refused or Undeliverable Shipments

If you refuse delivery, you will be responsible for any additional costs associated with reshipping the order.

The same applies if a shipment cannot be delivered due to an incomplete or incorrect address or similar circumstances. Please ensure that you provide accurate delivery information.

9. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer support team within 7 days of delivery. We will promptly assist you with the return or exchange process.

10. Returns and Exchanges

For information about returns and exchanges, please refer to our Refund Policy.