Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Compatibility Check
As our entire product database is based on North American vehicles (USDM), please confirm compatibility with Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to look it up for you.)
If you place an order without confirming compatibility, we cannot accept returns due to fitment issues.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, this does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your delivery address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow ample time for your order to arrive. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported via air freight; we do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products we handle are basically designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength study documents or similar for these systems. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be cases where packaging boxes or products sustain shipping damage. Please understand that for products with shipping damage, defective products, or items different from what you ordered, we will only handle returns, refunds, or exchanges if contacted within 7 days of receipt. Please also note that for products sold through our company, all warranty-related support will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
