Before Placing Your Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import, so there will be no additional charges beyond the total amount paid at checkout.
〇 Confirmation of Fitment
Our entire product database is based on North American vehicles (USDM), so please verify whether parts can be installed on Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming fitment, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and model using the tabs on our homepage, this does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Estimates for shipping can be calculated automatically by entering your shipping address on the checkout page. For large items such as body parts, there are rare instances where the automatically calculated shipping cost differs significantly from the actual cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping within Japan, international delivery takes approximately 7 to 14 days, so please allow ample time when ordering. If you are in a hurry, please contact us in advance to confirm the delivery date. Note that all items are transported by air. We do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compliance
Basically, all products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength evaluation documents or similar paperwork for the Japanese inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival of your product. As all products are shipped internationally from outside of Japan, there may be cases of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement items for products with shipping damage, defective goods, or items different from what was ordered if you contact us within 7 days of receipt. Furthermore, please note that for products sold through us, all warranty-related matters will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
