Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇 Checking Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether the products are compatible with Japanese domestic vehicles (JDM) before ordering. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model from the tabs on our top page, this does not guarantee that they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are automatically calculated on the checkout page once you enter your delivery address. For large items such as body parts, the actual shipping cost may occasionally differ significantly from the amount automatically calculated. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international delivery takes approximately 7 to 14 days, so please allow plenty of time for your order. If you are in a hurry, please contact us in advance to confirm the delivery date. All products are shipped via air freight; they are never shipped by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compliance
All products we handle are designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength analysis reports or similar documentation for this system. Therefore, all parts are sold for "off-road, circuit, or private property use only," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order as soon as it arrives. Since all products are shipped internationally from outside Japan, there may occasionally be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for shipping damage, defective products, or incorrect items if notified within 7 days of receipt. Please also note that for products sold through us, all warranty-related support will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
