Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on our end, so there will be no additional charges beyond the total amount paid at checkout.
〇 Confirmation of Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether parts can be installed on Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
Please note that if you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Furthermore, please be aware that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our top page, it does not necessarily guarantee that they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Delivery
Shipping costs are paid at the time of payment. Shipping estimates are automatically calculated when you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where the automatically calculated shipping cost differs significantly from the actual shipping cost. In such cases, we will contact you individually via email.
Essentially, all products are shipped internationally from our U.S. warehouse. Unlike domestic delivery within Japan, international delivery takes approximately 7 to 14 days, so please allow yourself enough time when ordering. If you are in a hurry, please contact us in advance to check the delivery time. All products are transported via air freight. They are not shipped by sea.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
The products we handle are fundamentally designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength study documents or similar for that purpose. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that for items with shipping damage, defective products, or items different from your order, we will only handle returns, refunds, or exchanges if you contact us within 7 days of receipt. Furthermore, for products sold through us, all warranty-related matters will be handled "exclusively through our company." Please note that we do not provide support through other companies or distributors located within Japan.
