Before Ordering
〇 Regarding Import Consumption Tax
At Shaft-ya, we pay the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Compatibility Check
Our product database is based on North American vehicles (USDM). Please confirm compatibility with Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our homepage, it does not necessarily mean they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where there is a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow yourself enough time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air; they are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken)
Please note that all products we handle are designed and manufactured outside of Japan. They are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide structural review documents or similar paperwork for this purpose. Therefore, all parts are sold for use on "circuits, private land, and off-road" use only; installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order as soon as it arrives. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the products themselves. Please understand that we will only provide returns, refunds, or replacement items for products with shipping damage, defective goods, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not coordinate with other companies or agencies located within Japan.
