Before Placing Your Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import, so there will be no additional charges beyond the total amount paid at checkout.
〇Confirmation of Compatibility
Our entire product database is based on North American specification (USDM) vehicles; please verify compatibility with Japanese specification (JDM) vehicles before ordering. (If you are unsure whether the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to investigate for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are filtered by selecting the year, manufacturer, and model from the tabs on our home page, this does not necessarily guarantee a direct, bolt-on fit for Japanese market vehicles.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before placing your order.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Estimates for shipping fees are calculated automatically once you enter your delivery address on the checkout page. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual cost for large items such as body parts. Should this occur, we will contact you individually via email.
Essentially, all products are shipped internationally from our U.S. warehouse. Unlike domestic Japanese shipping, international delivery takes approximately 7 to 14 days, so please allow sufficient time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are transported by air; they are not shipped via sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products handled by our company are fundamentally designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide documents such as strength evaluation reports for this purpose. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be instances of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for damaged goods, defective products, or items different from your order if you notify us within 7 days of receipt. Furthermore, regarding products sold through our company, all warranty-related support will be handled "exclusively through us." Please be aware that we do not provide support through other companies or distributors located within Japan.