Before Ordering
〇 About Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇 Compatibility Check
Our entire product database is based on North American specification vehicles (USDM), so please verify compatibility with Japanese specification vehicles (JDM) before ordering. (Please feel free to contact us if you are unsure whether a listed product is compatible with your vehicle. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to fitment issues.
Please note that even if products are sorted by selecting the year, manufacturer, and model using the tabs on our top page, this does not guarantee that they will fit Japanese market models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before placing your order.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your delivery address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time for your order to arrive. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported via air freight. They will not be shipped by sea.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
All products we handle are designed and manufactured outside of Japan. Please be aware that they are not designed to comply with the "Japanese Vehicle Inspection System," and we are unable to provide strength study reports or similar documentation for Japanese inspection purposes. Therefore, all parts are sold for "circuit, private property, or off-road use only," and installation and usage are at your own risk.
○ Regarding Warranty
Please check the contents of your order immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through us, warranty-related support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.
