Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import, so there will be no additional charges beyond the total amount paid at checkout.
〇Compatibility Check
Our entire product database is based on North American vehicles (USDM). Please confirm whether the product is compatible with Japanese domestic vehicles (JDM) before placing your order. (If you are unsure if the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to look it up for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model on the tabs on our homepage, it does not necessarily guarantee a direct fit for Japanese models without modifications.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Estimates for shipping costs are automatically calculated once you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where there is a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic Japanese shipping, international shipping takes about 7 to 14 days, so please place your order with sufficient time. If you are in a hurry, please inquire about the delivery time in advance. Please note that all items are transported by air. They are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products we carry are fundamentally designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength calculation documents or similar paperwork for the Japanese inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packing boxes or the products themselves. Please understand that we will only provide returns, refunds, or replacement products if you contact us within 7 days of receipt regarding products with shipping damage, defective products, or incorrect items. Please also note that for products sold through us, all warranty-related support will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.