Before you order
〇Regarding import consumption tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Confirmation of compatibility
All product databases are based on North American vehicles (USDM), so please check whether installation on Japanese vehicles (JDM) is possible before ordering. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our homepage, it does not necessarily mean they will fit Japanese models without modification.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○Regarding shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically when you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping amount and the actual shipping cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow yourself plenty of time when ordering. If you are in a hurry, please contact us in advance to check the delivery time. Please note that all products are transported by air mail; they are never shipped by sea freight.
○Regarding Japanese vehicle inspection compliance
Please note that all products we handle are basically designed and manufactured outside of Japan. They are not adapted to the "Japanese vehicle inspection system" in any way, and we are unable to provide strength study documents or similar for that purpose. Therefore, all parts are sold for use on circuits, private land, or off-road, and installation and use are at your own risk.
○Regarding warranties
Please check the contents of your order as soon as it arrives. As all products are shipped internationally from outside of Japan, there is a possibility that packaging boxes or products may sustain shipping damage. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defective products, or incorrect items if you contact us within 7 days of receipt. Please also note that for products sold through our company, all warranty-related support will be handled "exclusively through our company." We do not provide support through other companies or distributors located within Japan.
