Refund policy

You may request a return within 7 days of receiving your item.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

If you have any questions about returns, please contact us at info@shaft-shop.com.

Damage and Other Issues

Please inspect your order upon receipt and contact us promptly if an item is defective or damaged, or if you receive the wrong item.

Other Returns

As a general rule, we do not accept returns for reasons attributable to the customer, such as ordering the wrong item or changing your mind.

Refunds

We will notify you once we have received and inspected your return. If your refund is approved, it will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 16 business days have passed since we approved your return and you have not received your refund, please contact us at info@shaft-shop.com.

Refunds are limited to the amounts paid when placing your order, including the product price and shipping charges. We do not reimburse or provide any guarantee of compensation for labor costs, time spent, costs arising from delays, or other expenses beyond the amount paid for your order.