Before Ordering
〇Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Confirmation of Compatibility
All product databases are based on North American vehicles (USDM). Please confirm whether they can be installed on Japanese vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model on the tabs on our homepage, it does not necessarily mean they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow yourself enough time when ordering. If you are in a hurry, please contact us to check the delivery date in advance. All products are transported by air. They are never shipped by sea freight.
○Regarding Compliance with Japanese Vehicle Inspection (Shaken)
All products we handle are basically designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese vehicle inspection system," and we cannot provide strength study documents or similar for the Japanese inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or products. Please understand that for products with shipping damage, defective items, or items different from your order, we will only accept returns, refunds, or exchanges if you contact us within 7 days of receipt. Please note that for products sold through our company, warranty support will be handled "exclusively through us." We do not provide support through other companies or distributors based in Japan.