Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇 Compatibility Confirmation
Our entire product database is based on North American vehicles (USDM), so please verify compatibility with Japanese specification vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look it up for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our top page, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated on the checkout page once you enter your delivery address. For large items such as body parts, there are rare cases where there is a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are transported by air. We do not ship by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products handled by our company are basically designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength study documents or similar for the Japanese inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside of Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement exchanges for products with shipping damage, defective products, or products different from your order if you contact us within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through our company." Please note that we do not handle support through other companies or distributors located in Japan.
