Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we cover the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Checking Compatibility
Since our entire product database is based on North American market vehicles (USDM), please confirm whether parts can be installed on Japanese market vehicles (JDM) before placing your order. (If you are unsure if the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If an order is placed without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if items are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, it does not necessarily guarantee a direct fit for Japanese market vehicles without modification.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Estimates for shipping costs are automatically calculated once you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where the automatically calculated shipping cost differs significantly from the actual cost. In such instances, we will contact you individually via email.
Essentially, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please place your order with sufficient time. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air; we do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken)
Products we handle are basically designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength calculation reports or similar documentation for this purpose. Therefore, all parts are sold for "use on tracks, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement products for items with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Additionally, for products sold through us, all warranty-related support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located in Japan.