Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Confirmation of Compatibility
All product databases are primarily based on North American vehicles (USDM), so please verify whether the product is compatible with Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our home page, this does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost for large items such as body parts. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to check the delivery time. Please note that all products are transported by air; they are never shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Basically, all products we handle are designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese vehicle inspection system," and we cannot provide structural study documents or similar for that purpose. Therefore, all parts are sold for use on "circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the products themselves. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, warranty-related support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.