Before Placing Your Order
〇Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Confirmation of Compatibility
Our entire product database is based on North American vehicles (USDM), so please verify whether parts will fit Japanese domestic vehicles (JDM) before placing your order. (If you are unsure if a listed product will fit your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to fitment issues.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our homepage, this does not guarantee they will fit Japanese market models without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us with any questions before placing your order.
○Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your delivery address on the checkout page. In rare cases, there may be a significant difference between the automatically calculated shipping cost and the actual shipping cost for large items such as body parts. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our U.S. warehouse. Unlike domestic Japanese shipping, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm the delivery date. Please note that all products are transported by air; we do not ship via sea freight.
○Regarding Japanese Vehicle Inspection (Shaken) Compliance
All products handled by our company are generally designed and manufactured outside of Japan. Please be aware that these products are not adapted for the "Japanese Vehicle Inspection System" (Shaken), and we are unable to provide documents such as strength evaluation reports for this purpose. Therefore, all parts are sold for "use on circuits, private property, or off-road," and installation and use are at your own risk.
○Regarding Warranty
Please check the contents of your package immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for items with shipping damage, defective products, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.