Before Ordering
〇Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf; therefore, you will not be charged any additional fees beyond the total amount paid at checkout.
〇Checking Compatibility
As our entire product database is based on North American (USDM) vehicles, please confirm compatibility with Japanese (JDM) vehicles before ordering. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If an order is placed without verifying compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, this does not necessarily mean they will fit Japanese market models without modification.
All product descriptions have been translated into Japanese using translation software. Due to potential ambiguities in the text, please contact us before ordering if you have any questions.
○Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your delivery address on the checkout page. In rare cases, for large items such as body parts, there may be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such instances, we will contact you individually via email.
All products are generally shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all items are transported via air freight; they are not shipped by sea.
○Regarding Japanese Vehicle Inspection (Shaken) Compliance
All products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese Vehicle Inspection System," and we are unable to provide strength calculation documents or similar paperwork for these regulations. Therefore, all parts are sold for use on "circuits, private property, or off-road," and installation and use are at your own risk.
○Regarding Warranty
Please inspect the contents immediately upon arrival. As all products are shipped internationally from outside Japan, packaging or products may occasionally sustain shipping damage. Please understand that we will only provide returns, refunds, or replacements for damaged, defective, or incorrect items if you notify us within 7 days of receipt. Furthermore, for products sold through us, all warranty-related support will be handled "exclusively through our company." Please be aware that we cannot provide support through other companies or distributors located within Japan.
