Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Checking Compatibility
All product databases are based on North American vehicles (USDM), so please verify compatibility with Japanese vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to investigate for you.)
We cannot accept returns due to incompatibility if an order is placed without verifying compatibility first.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our homepage, it does not guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of settlement. Shipping estimates are calculated automatically when you enter your shipping address on the checkout page. For large items such as body parts, the automatically calculated shipping cost may occasionally differ significantly from the actual cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic delivery in Japan, international shipping takes approximately 7 to 14 days, so please allow plenty of time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air. They are not shipped by sea freight.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
Please note that all products we handle are designed and manufactured outside of Japan. They are not compliant with the "Japanese vehicle inspection system," and we are unable to provide documents such as strength calculation reports for Japanese inspection purposes. Therefore, all parts are sold for "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. As all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement products for damaged items, defective products, or items different from what you ordered if notified within 7 days of receipt. Furthermore, for products sold through us, warranty support will be provided "exclusively through us." Please note that we do not coordinate with other companies or agencies located within Japan.
