Before Placing Your Order
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we cover the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇 Checking Compatibility
Our entire product database is based on North American vehicles (USDM models). Please verify compatibility with Japanese vehicles (JDM models) before placing your order. (If you are unsure whether a listed product fits your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If an order is placed without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if items are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese market vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time for your order. If you are in a hurry, please contact us in advance to check the lead time. Please note that all products are transported by air; sea freight is not used.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
All products handled by our company are essentially designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength calculation reports or similar documentation for Japanese inspection purposes. Therefore, all parts are sold for "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please inspect the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be instances of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement items for products with shipping damage, defects, or items different from your order if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not facilitate correspondence through other companies or distributors located within Japan.