Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Verification of Fitment
Our entire product database is based on North American specification vehicles (USDM), so please verify whether parts can be installed on Japanese specification vehicles (JDM) before ordering. (If you are unsure whether the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to investigate for you.)
If an order is placed without confirming fitment, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model in the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of settlement. Shipping estimates are automatically calculated on the checkout page once you enter your shipping address. For large items such as body parts, there are rare cases where the automatically calculated shipping cost differs significantly from the actual cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow yourself enough time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported via air freight. They are not shipped by sea.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
All products we handle are basically designed and manufactured outside of Japan. Please understand that they are not adapted to the "Japanese Vehicle Inspection System," and we cannot provide strength study reports or similar documentation for Japanese vehicle inspection purposes. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement exchanges for items with shipping damage, defective products, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through us, all warranty-related support will be handled "exclusively through our company." Please note that we do not handle matters through other companies or distributors located within Japan.
