Before Ordering
〇Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import, so there will be no additional charges beyond the total amount paid at checkout.
〇Checking Compatibility
As our entire product database is based on North American vehicles (USDM), please confirm whether the product can be installed on a Japanese domestic vehicle (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to check for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our top page, this does not necessarily mean they will fit Japanese market models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically when you enter your shipping address on the checkout page. For large items such as body parts, the actual shipping cost may occasionally differ significantly from the amount calculated automatically. In such cases, we will contact you individually by email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow plenty of time for your order. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air. They are never shipped by sea freight.
○Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Please be aware that all products we handle are essentially designed and manufactured outside of Japan. They are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide documents such as strength examination reports for this purpose. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be shipping damage to the packing boxes or the products themselves. Please understand that we will only provide returns, refunds, or replacement exchanges for items with shipping damage, defective products, or incorrect items if notified within 7 days of receipt. Additionally, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not coordinate with other domestic companies or agencies for such support.
