Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇 Confirmation of Compatibility
Since all of our product databases are based on North American vehicles (USDM), please confirm the compatibility with Japanese vehicles (JDM) before ordering. (If you are unsure whether the listed product fits your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our top page, this does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. For shipping cost estimates, they will be automatically calculated when you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where there is a significant difference between the automatically calculated shipping amount and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our U.S. warehouse. Unlike domestic delivery in Japan, international shipping takes about 7 to 14 days, so please order with enough time to spare. If you are in a hurry, please contact us in advance to confirm the delivery date. Furthermore, all products are transported by air. They are never shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Please be aware that all products we handle are basically designed and manufactured outside of Japan. They are not adapted to the "Japanese vehicle inspection system," and we cannot provide strength study reports or similar documentation for this purpose. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and please install and use them at your own risk.
○ Regarding Warranty
Please check the contents of your order immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging box or the product. Please understand that we will only provide returns, refunds, or replacement exchanges for items with shipping damage, defective products, or items different from what was ordered if you contact us within 7 days of receipt. Furthermore, regarding products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not handle support through other companies or distributors located in Japan.
