Before Ordering
〇 Regarding Import Consumption Tax
At the Shafutoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Checking Compatibility
Our entire product database is based on North American market vehicles (USDM), so please confirm compatibility with Japanese market vehicles (JDM) before ordering. (Please feel free to contact us if you are unsure if a listed product is compatible with your vehicle; our support team will investigate for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by year, make, and model using the tabs on our top page, this does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Delivery
Shipping costs are paid at the time of payment. Shipping quotes are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, the actual shipping cost may occasionally differ significantly from the amount calculated automatically. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic Japanese shipping, international shipping takes about 7 to 14 days, so please allow plenty of time when ordering. If you are in a hurry, please contact us in advance to check delivery times. Please note that all products are transported by air. They are never shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Please be aware that all products we handle are designed and manufactured outside of Japan. They are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength calculation documents or similar items for such purposes. Therefore, all parts are sold for use on "circuits, private property, and off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order as soon as it arrives. Since all products are shipped internationally from outside Japan, there is a possibility that packaging boxes or products may sustain shipping damage. We only provide returns, refunds, or exchanges for shipping-damaged items, defective products, or incorrect items if notified within 7 days of receipt. Furthermore, please note that for products sold through us, warranty claims must be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
