Before You Order
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Compatibility Check
As our entire product database is based on North American vehicles (USDM), please confirm whether parts can be installed on Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are filtered by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, it does not necessarily mean they will fit Japanese models without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your shipping address on the checkout page. In rare cases, there may be a significant difference between the automatically calculated shipping cost and the actual shipping cost for large items such as body parts. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are transported by air; they are not shipped by sea freight.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
Please be aware that all products we handle are designed and manufactured outside of Japan. They are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide documents such as strength calculation reports for Japanese vehicle inspections. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. As all products are shipped internationally from outside of Japan, there may be instances of shipping damage to the packing boxes or products. Please understand that we will only provide returns, refunds, or exchanges for products with shipping damage, defects, or incorrect items if you notify us within 7 days of receipt. Please also note that for products sold through our company, all warranty-related support will be handled "only through us." We do not coordinate with other companies or agencies located within Japan for these matters.
